When reporting an issue, or you have any concerns, please direct it to the manager in your area. If you believe your issue/concern was not handled properly, please move up the chart to the next person.
You had a walkout due to the cheese not being melted on the top of the breakfast burrito. This should have been done prior to taking the plate to the table. The customer walked out when you took the plate back to the kitchen to melt the cheese.