Lisa Hiouas

7.5/10

Position

Wait Staff

Employment Status

Management Team | Organizational Chart

When reporting an issue, or you have any concerns, please direct it to the manager in your area. If you believe your issue/concern was not handled properly, please move up the chart to the next person.

Owner

Bill Borders

General Manager

Angel Borders

Human Resources | Accounting

Russell Borders

Dining Room Managers

Gaylene Suiter | Chloe Austin

Kitchen Manager

James Svitak

Bar Manager

N/A

Server

Cook

Ryan White

Bartender

Kenneth Merchent

Company Communication

Awards & Certificates 🥇

$25 Gift Card 03-14-21

Awarded by: Russell Borders – You are doing an AMAZING job. Keep investing in yourself and you will be the best manager in town. $25 Texas Roadhouse

Awesome Team Player

You are always willing to help in any department. 👍🏼 March 3, 2021 $25 Texas Roadhouse Giftcard

February 16, 2020

You were eating a country breakfast that you had prepared without having it entered in the pos system. This is a violation of Western Omelette policies and procedures under theft. You also had not clocked out to eat this meal. When Russell asked you about the meal and not being

February 16, 2020 1.0

You called in sick less than 12 hours prior to your shift. You spoke with Melanie and informed her that you had a migraine headache.

February 12, 2020

You had a walkout due to the cheese not being melted on the top of the breakfast burrito. This should have been done prior to taking the plate to the table. The customer walked out when you took the plate back to the kitchen to melt the cheese.

February 15, 2020

You did not make an effort to call in another server when you were notified that Presious was not coming to work. You have dismissed the on-call area of the schedule, and have not hired new staff members as requested. This caused a disruption in business and caused walkouts, as

February 2, 2020 – 1.0

Called in due to your Dog being bitten by the neighbors dog. You had to take your Dog to the emergency Veternarian. This was an opening shift with only two servers. It was also Super Bowl Sunday.

February 2, 2020

Discussion with Melanie concerning gossip. Because it is unsure what transpired, no verbal warning will be issued.

February 2, 2020

Discussion with Melanie and Lindsey concerning gossip. Because it is unsure what transpired, no verbal warning will be issued.

February 02, 2020

Discussion with Melanie and Lindsey concerning gossip. Because it is unsure what transpired, no verbal warning will be issued.

February 3, 2020

Awesome first day! Melanie said you picked it up after only an hour of training on the iPad. Great Job!

January 25, 2020

Called Melanie last night and informed her she was going to be out sick today.

January 4, 2020

You were using your cell phone while clocked in. This is a violation of Western Omelette Policy. You can find all policies and procedures at www.westernomelette.org.

January 4, 2020

You were using your phone while still clocked in. This is a violation of Western Omelette Policy. You are able to read all Company Policies at any time at www.westernomelette.org

January 1, 2020

1 Unsigned Credit Card slip that was not noted on your daily Z report.

January 1, 2020

You were using your cell phone while clocked in. Photo was captured.

January 1, 2020

You did not schedule yourself for a holiday shift, leaving a staff that was not capable of handling the volume. Robert Martinez tried calling you repeatedly but was never able to get you on the phone. One of the servers called your wife in an effort to get you on

January 22, 2020

Gaylene informed me you asked to leave because you were unwell. This is a full occurrence.

January 22, 2020

Melanie informed us that Presious called in sick but gave no additional details. Melanie covered the shift.

November 17, 2019 Disruption

You were drinking excessively while working and created a hostile work environment with your friends present in the restaurant. You also made a threat towards Russell Borders by saying, “You F**cking Wait”! The threat was made because I asked her friends to leave so Samantha could finish her work. Her

November 14, 2019

Samantha, this is your verbal warning concerning schedule not being completed two weeks in advance. Also, Samantha scheduled CC 30 minutes prior to a work shift today.

November 14, 2019

Melanie was 4 minutes late. This is excused because you stopped to pick up milk. Your time was adjusted to 6:25am when you arrived at the grocery store.

November 11, 2019

Late 21 Minutes – Texted James Svitak to let him know you were stuck at the Fort Carson gate. Kitchen – 9am shift

November 10, 2019

Verbal warning of not communicating schedule changes to staff. Jennifer Boise was rescheduled the evening before, however did not receive the schedule update via HomeBase. Melanie agreed to communicate schedule changes via text or call in the future.

November 7, 2019

Melanie was missing 1 credit card receipt. It was noted on her daily audit.

November 07, 2019

Melanie was 2 minutes late, however Gaylene Suiter excused the tardy arrival due to Melanie falling.

November 07, 2019

Melanie slipped and fell outside the North entrance door. She was seen at an authorized clinic by Employers Work Comp. Melanie contacted Russell Borders and informed him that she had fallen. Gaylene Suiter did verify that Melanie had fallen.

May 6, 2018

Samantha you signed Western Omelettes Unsigned and Missing credit card receipts policy.

May 1, 2018

Samantha, you were missing 1 credit card receipt, and 1 unsigned credit card.

August 22, 2017

Samantha you requested August 22-29 so you could go to New York City.

August 31, 2017

Samantha you requested August 31- September 3 off due to an emergency trip to New Mexico.

June 18, 2017

Samantha, you are missing 1 credit card receipt Notes: Pay attention to all your credit card slips, and make sure you are counting them at the end of day. Be at the next meeting

May 28, 2017

Samantha this is your written warning for leaving Western Omelette with $100.00 from your Z report over night on 5/21/2017. Notes: Make sure you are paying attention, and provide total amount due on your z repot.

May 12, 2017

Samantha you requested May 12-14, 2017 off so you were able to go to New Mexico.

February 5, 2017

Samantha you requested February 5th off so you could attend the Melting Pot holiday party.

Uniforms Purchased 50%

Daily Calendar 📆

$25 Gift Card 03-14-21

Awarded by: Russell Borders – You are doing an AMAZING job. Keep investing in yourself and you will be the best manager in town. $25 Texas Roadhouse

Awesome Team Player

You are always willing to help in any department. 👍🏼 March 3, 2021 $25 Texas Roadhouse Giftcard

February 16, 2020

You were eating a country breakfast that you had prepared without having it entered in the pos system. This is a violation of Western Omelette policies and procedures under theft. You also had not clocked out to eat this meal. When Russell asked you about the meal and not being

February 16, 2020 1.0

You called in sick less than 12 hours prior to your shift. You spoke with Melanie and informed her that you had a migraine headache.

February 12, 2020

You had a walkout due to the cheese not being melted on the top of the breakfast burrito. This should have been done prior to taking the plate to the table. The customer walked out when you took the plate back to the kitchen to melt the cheese.

February 15, 2020

You did not make an effort to call in another server when you were notified that Presious was not coming to work. You have dismissed the on-call area of the schedule, and have not hired new staff members as requested. This caused a disruption in business and caused walkouts, as

February 2, 2020 – 1.0

Called in due to your Dog being bitten by the neighbors dog. You had to take your Dog to the emergency Veternarian. This was an opening shift with only two servers. It was also Super Bowl Sunday.

February 2, 2020

Discussion with Melanie concerning gossip. Because it is unsure what transpired, no verbal warning will be issued.

February 2, 2020

Discussion with Melanie and Lindsey concerning gossip. Because it is unsure what transpired, no verbal warning will be issued.

February 02, 2020

Discussion with Melanie and Lindsey concerning gossip. Because it is unsure what transpired, no verbal warning will be issued.

February 3, 2020

Awesome first day! Melanie said you picked it up after only an hour of training on the iPad. Great Job!

January 25, 2020

Called Melanie last night and informed her she was going to be out sick today.

January 4, 2020

You were using your cell phone while clocked in. This is a violation of Western Omelette Policy. You can find all policies and procedures at www.westernomelette.org.

January 4, 2020

You were using your phone while still clocked in. This is a violation of Western Omelette Policy. You are able to read all Company Policies at any time at www.westernomelette.org

January 1, 2020

1 Unsigned Credit Card slip that was not noted on your daily Z report.

January 1, 2020

You were using your cell phone while clocked in. Photo was captured.

January 1, 2020

You did not schedule yourself for a holiday shift, leaving a staff that was not capable of handling the volume. Robert Martinez tried calling you repeatedly but was never able to get you on the phone. One of the servers called your wife in an effort to get you on

January 22, 2020

Gaylene informed me you asked to leave because you were unwell. This is a full occurrence.

January 22, 2020

Melanie informed us that Presious called in sick but gave no additional details. Melanie covered the shift.

November 17, 2019 Disruption

You were drinking excessively while working and created a hostile work environment with your friends present in the restaurant. You also made a threat towards Russell Borders by saying, “You F**cking Wait”! The threat was made because I asked her friends to leave so Samantha could finish her work. Her

November 14, 2019

Samantha, this is your verbal warning concerning schedule not being completed two weeks in advance. Also, Samantha scheduled CC 30 minutes prior to a work shift today.

November 14, 2019

Melanie was 4 minutes late. This is excused because you stopped to pick up milk. Your time was adjusted to 6:25am when you arrived at the grocery store.

November 11, 2019

Late 21 Minutes – Texted James Svitak to let him know you were stuck at the Fort Carson gate. Kitchen – 9am shift

November 10, 2019

Verbal warning of not communicating schedule changes to staff. Jennifer Boise was rescheduled the evening before, however did not receive the schedule update via HomeBase. Melanie agreed to communicate schedule changes via text or call in the future.

November 7, 2019

Melanie was missing 1 credit card receipt. It was noted on her daily audit.

November 07, 2019

Melanie was 2 minutes late, however Gaylene Suiter excused the tardy arrival due to Melanie falling.

November 07, 2019

Melanie slipped and fell outside the North entrance door. She was seen at an authorized clinic by Employers Work Comp. Melanie contacted Russell Borders and informed him that she had fallen. Gaylene Suiter did verify that Melanie had fallen.

May 6, 2018

Samantha you signed Western Omelettes Unsigned and Missing credit card receipts policy.

May 1, 2018

Samantha, you were missing 1 credit card receipt, and 1 unsigned credit card.

August 22, 2017

Samantha you requested August 22-29 so you could go to New York City.

August 31, 2017

Samantha you requested August 31- September 3 off due to an emergency trip to New Mexico.

June 18, 2017

Samantha, you are missing 1 credit card receipt Notes: Pay attention to all your credit card slips, and make sure you are counting them at the end of day. Be at the next meeting

May 28, 2017

Samantha this is your written warning for leaving Western Omelette with $100.00 from your Z report over night on 5/21/2017. Notes: Make sure you are paying attention, and provide total amount due on your z repot.

May 12, 2017

Samantha you requested May 12-14, 2017 off so you were able to go to New Mexico.

February 5, 2017

Samantha you requested February 5th off so you could attend the Melting Pot holiday party.

Tardy Less Than 30 Minutes

Insurance Claims

$25 Gift Card 03-14-21

Awarded by: Russell Borders – You are doing an AMAZING job. Keep investing in yourself and you will be the best manager in town. $25 Texas Roadhouse

Awesome Team Player

You are always willing to help in any department. 👍🏼 March 3, 2021 $25 Texas Roadhouse Giftcard

February 16, 2020

You were eating a country breakfast that you had prepared without having it entered in the pos system. This is a violation of Western Omelette policies and procedures under theft. You also had not clocked out to eat this meal. When Russell asked you about the meal and not being

February 16, 2020 1.0

You called in sick less than 12 hours prior to your shift. You spoke with Melanie and informed her that you had a migraine headache.

February 12, 2020

You had a walkout due to the cheese not being melted on the top of the breakfast burrito. This should have been done prior to taking the plate to the table. The customer walked out when you took the plate back to the kitchen to melt the cheese.

February 15, 2020

You did not make an effort to call in another server when you were notified that Presious was not coming to work. You have dismissed the on-call area of the schedule, and have not hired new staff members as requested. This caused a disruption in business and caused walkouts, as

February 2, 2020 – 1.0

Called in due to your Dog being bitten by the neighbors dog. You had to take your Dog to the emergency Veternarian. This was an opening shift with only two servers. It was also Super Bowl Sunday.

February 2, 2020

Discussion with Melanie concerning gossip. Because it is unsure what transpired, no verbal warning will be issued.

February 2, 2020

Discussion with Melanie and Lindsey concerning gossip. Because it is unsure what transpired, no verbal warning will be issued.

February 02, 2020

Discussion with Melanie and Lindsey concerning gossip. Because it is unsure what transpired, no verbal warning will be issued.

February 3, 2020

Awesome first day! Melanie said you picked it up after only an hour of training on the iPad. Great Job!

January 25, 2020

Called Melanie last night and informed her she was going to be out sick today.

January 4, 2020

You were using your cell phone while clocked in. This is a violation of Western Omelette Policy. You can find all policies and procedures at www.westernomelette.org.

January 4, 2020

You were using your phone while still clocked in. This is a violation of Western Omelette Policy. You are able to read all Company Policies at any time at www.westernomelette.org

January 1, 2020

1 Unsigned Credit Card slip that was not noted on your daily Z report.

January 1, 2020

You were using your cell phone while clocked in. Photo was captured.

January 1, 2020

You did not schedule yourself for a holiday shift, leaving a staff that was not capable of handling the volume. Robert Martinez tried calling you repeatedly but was never able to get you on the phone. One of the servers called your wife in an effort to get you on

January 22, 2020

Gaylene informed me you asked to leave because you were unwell. This is a full occurrence.

January 22, 2020

Melanie informed us that Presious called in sick but gave no additional details. Melanie covered the shift.

November 17, 2019 Disruption

You were drinking excessively while working and created a hostile work environment with your friends present in the restaurant. You also made a threat towards Russell Borders by saying, “You F**cking Wait”! The threat was made because I asked her friends to leave so Samantha could finish her work. Her

November 14, 2019

Samantha, this is your verbal warning concerning schedule not being completed two weeks in advance. Also, Samantha scheduled CC 30 minutes prior to a work shift today.

November 14, 2019

Melanie was 4 minutes late. This is excused because you stopped to pick up milk. Your time was adjusted to 6:25am when you arrived at the grocery store.

November 11, 2019

Late 21 Minutes – Texted James Svitak to let him know you were stuck at the Fort Carson gate. Kitchen – 9am shift

November 10, 2019

Verbal warning of not communicating schedule changes to staff. Jennifer Boise was rescheduled the evening before, however did not receive the schedule update via HomeBase. Melanie agreed to communicate schedule changes via text or call in the future.

November 7, 2019

Melanie was missing 1 credit card receipt. It was noted on her daily audit.

November 07, 2019

Melanie was 2 minutes late, however Gaylene Suiter excused the tardy arrival due to Melanie falling.

November 07, 2019

Melanie slipped and fell outside the North entrance door. She was seen at an authorized clinic by Employers Work Comp. Melanie contacted Russell Borders and informed him that she had fallen. Gaylene Suiter did verify that Melanie had fallen.

May 6, 2018

Samantha you signed Western Omelettes Unsigned and Missing credit card receipts policy.

May 1, 2018

Samantha, you were missing 1 credit card receipt, and 1 unsigned credit card.

August 22, 2017

Samantha you requested August 22-29 so you could go to New York City.

August 31, 2017

Samantha you requested August 31- September 3 off due to an emergency trip to New Mexico.

June 18, 2017

Samantha, you are missing 1 credit card receipt Notes: Pay attention to all your credit card slips, and make sure you are counting them at the end of day. Be at the next meeting

May 28, 2017

Samantha this is your written warning for leaving Western Omelette with $100.00 from your Z report over night on 5/21/2017. Notes: Make sure you are paying attention, and provide total amount due on your z repot.

May 12, 2017

Samantha you requested May 12-14, 2017 off so you were able to go to New Mexico.

February 5, 2017

Samantha you requested February 5th off so you could attend the Melting Pot holiday party.

Performance Evaluations

$25 Gift Card 03-14-21

Awarded by: Russell Borders – You are doing an AMAZING job. Keep investing in yourself and you will be the best manager in town. $25 Texas Roadhouse

Awesome Team Player

You are always willing to help in any department. 👍🏼 March 3, 2021 $25 Texas Roadhouse Giftcard

February 16, 2020

You were eating a country breakfast that you had prepared without having it entered in the pos system. This is a violation of Western Omelette policies and procedures under theft. You also had not clocked out to eat this meal. When Russell asked you about the meal and not being

February 16, 2020 1.0

You called in sick less than 12 hours prior to your shift. You spoke with Melanie and informed her that you had a migraine headache.

February 12, 2020

You had a walkout due to the cheese not being melted on the top of the breakfast burrito. This should have been done prior to taking the plate to the table. The customer walked out when you took the plate back to the kitchen to melt the cheese.

February 15, 2020

You did not make an effort to call in another server when you were notified that Presious was not coming to work. You have dismissed the on-call area of the schedule, and have not hired new staff members as requested. This caused a disruption in business and caused walkouts, as

February 2, 2020 – 1.0

Called in due to your Dog being bitten by the neighbors dog. You had to take your Dog to the emergency Veternarian. This was an opening shift with only two servers. It was also Super Bowl Sunday.

February 2, 2020

Discussion with Melanie concerning gossip. Because it is unsure what transpired, no verbal warning will be issued.

February 2, 2020

Discussion with Melanie and Lindsey concerning gossip. Because it is unsure what transpired, no verbal warning will be issued.

February 02, 2020

Discussion with Melanie and Lindsey concerning gossip. Because it is unsure what transpired, no verbal warning will be issued.

February 3, 2020

Awesome first day! Melanie said you picked it up after only an hour of training on the iPad. Great Job!

January 25, 2020

Called Melanie last night and informed her she was going to be out sick today.

January 4, 2020

You were using your cell phone while clocked in. This is a violation of Western Omelette Policy. You can find all policies and procedures at www.westernomelette.org.

January 4, 2020

You were using your phone while still clocked in. This is a violation of Western Omelette Policy. You are able to read all Company Policies at any time at www.westernomelette.org

January 1, 2020

1 Unsigned Credit Card slip that was not noted on your daily Z report.

January 1, 2020

You were using your cell phone while clocked in. Photo was captured.

January 1, 2020

You did not schedule yourself for a holiday shift, leaving a staff that was not capable of handling the volume. Robert Martinez tried calling you repeatedly but was never able to get you on the phone. One of the servers called your wife in an effort to get you on

January 22, 2020

Gaylene informed me you asked to leave because you were unwell. This is a full occurrence.

January 22, 2020

Melanie informed us that Presious called in sick but gave no additional details. Melanie covered the shift.

November 17, 2019 Disruption

You were drinking excessively while working and created a hostile work environment with your friends present in the restaurant. You also made a threat towards Russell Borders by saying, “You F**cking Wait”! The threat was made because I asked her friends to leave so Samantha could finish her work. Her

November 14, 2019

Samantha, this is your verbal warning concerning schedule not being completed two weeks in advance. Also, Samantha scheduled CC 30 minutes prior to a work shift today.

November 14, 2019

Melanie was 4 minutes late. This is excused because you stopped to pick up milk. Your time was adjusted to 6:25am when you arrived at the grocery store.

November 11, 2019

Late 21 Minutes – Texted James Svitak to let him know you were stuck at the Fort Carson gate. Kitchen – 9am shift

November 10, 2019

Verbal warning of not communicating schedule changes to staff. Jennifer Boise was rescheduled the evening before, however did not receive the schedule update via HomeBase. Melanie agreed to communicate schedule changes via text or call in the future.

November 7, 2019

Melanie was missing 1 credit card receipt. It was noted on her daily audit.

November 07, 2019

Melanie was 2 minutes late, however Gaylene Suiter excused the tardy arrival due to Melanie falling.

November 07, 2019

Melanie slipped and fell outside the North entrance door. She was seen at an authorized clinic by Employers Work Comp. Melanie contacted Russell Borders and informed him that she had fallen. Gaylene Suiter did verify that Melanie had fallen.

May 6, 2018

Samantha you signed Western Omelettes Unsigned and Missing credit card receipts policy.

May 1, 2018

Samantha, you were missing 1 credit card receipt, and 1 unsigned credit card.

August 22, 2017

Samantha you requested August 22-29 so you could go to New York City.

August 31, 2017

Samantha you requested August 31- September 3 off due to an emergency trip to New Mexico.

June 18, 2017

Samantha, you are missing 1 credit card receipt Notes: Pay attention to all your credit card slips, and make sure you are counting them at the end of day. Be at the next meeting

May 28, 2017

Samantha this is your written warning for leaving Western Omelette with $100.00 from your Z report over night on 5/21/2017. Notes: Make sure you are paying attention, and provide total amount due on your z repot.

May 12, 2017

Samantha you requested May 12-14, 2017 off so you were able to go to New Mexico.

February 5, 2017

Samantha you requested February 5th off so you could attend the Melting Pot holiday party.

Disciplinary Action❗️

Occurrences